How should I choose my size ?
Do I need to subscribe to order your collections ?
Yes, subscription is necessary. It makes it much easier for us to prepare your order and enables you to follow your orders and exchange/refund online. Our business is online exclusively and having you as a member helps us provide with the best experience.
Why do you suggest a wishlist on sold-out styles ?
Is online payment secure ?
Online payment on maisonstandards.com is perfectly secure. We have no access to your data. Our confidential policy is very strict and we selected the best online payment facility.
I cannot process my order, what can I do ?
Please contact our customer service at email@example.com and we will answer you in the shortest time.
Do you ship internationally ?
We deliver in France and in most countries across Europe : Germany, Belgium, Netherlands, Luwembourg, UK, Italy, Spain, Switzerland, Austria, Denmark, Ireland, Portugal, Finland, Norway and Sweden and in the USA.
How long does it take to ship my order?
Orders are shipped via La Poste (French postal Service) with 2 alternative services : Standard (France-Europe) : Your order is shipped 2-3 working days upon order confirmation in France and 3-5 working days in Europe. Premium (Paris only) : Order is delivered within 24 hours, the day following your order before 1 pm. Expedited packages are subject to an additional charge, depending on weight of the package.
I may not be here for delivery, how do I retrieve my parcel ?
How can I track my parcel ?
Upon shipment of your order, you will receive an email confirmation with a link which will allow you to track your order in real time. For any detailed question, contact us at firstname.lastname@example.org.
How can I make a return or exchange a product?
If for any reason you want to exchange your purchase or return it for a refund, we'd be happy to assist you. We accept returns/exchange within 10 days of purchase. Items should be sent back in the original packaging and should be unworn, unwashed,and undamaged. Costs of return postage are assumed by the client.