Article 1 – Registration

The general conditions of sale apply to all orders placed on the website www.maisonstandards.com for the purchase of products presented on the Site by the company MAISON STANDARDS, simplified stock company with its headquarters at 3 rue de la Cité Universitaire in Paris (75014), registered with the RCS Paris under number 789 232 451 (No VAT FR 18 7892 32451).

Subject to any contrary provision of law, the Terms and Conditions applicable to the relationship established between the customer and MAISON STANDARDS are those in effect on the date of confirmation of the order.

They apply to the exclusion of all other conditions. MAISON STANDARDS does not make solicitation calls, the provisions of the Consumer Code relating to the solicitation calls at home are not applicable to order under these Terms and Conditions.


Article 2 – Orders

The orders are carried out exclusively on the site. The connection fee and internet access are the responsibility of the customer.

All orders are validated by the client “double clicking”, which constitutes a fixed acceptance which can only be challenged within the bounds provided in the Terms and Conditions. In terms of the law; the so called “double click”, associated with the authentication of the procedure and its non repudiation, and the protection of message integrity, constitutes an electronic signature, which has as much value between the parties as a handwritten signature.

Unless provided otherwise, the data recorded by MAISON STANDARDS constitutes proof of all transactions between MAISON STANDARDS and its customers. A confirmation of the validated order by the customer will be e-mail to him/ her prior to shipping the order, and will finalise the sale subject to the right to exercise the right of withdrawal.

The version of Terms and Conditions applicable to a given order can be maintained by the Customer computing management or printed on a piece of paper.

Article 3 – Availability

The products and prices offered are valid as long as they are visible on the site, subject to availability, excluding promotional offers indicated on the site. The sales are made subject to the availability of the goods.
In the event that an ordered product proves to be unavailable for reasons beyond the control of MAISON STANDARDS, the customer will be notified by e-mail. The order will be cancelled and no bank debit will be made.
MAISON STANDARDS reserves the right to offer the customer a replacement product, of the same price and quality.
In addition, MAISON STANDARDS reserves the right to refuse any orders placed by customers who have not paid a previous order (except in cases of withdrawal provided by the law).  
MAISON STANDARDS brings the biggest care in the presentation and the description of these products to satisfy the information of the Customer. It is however possible that no substantial errors can appear on the Website, what the Customer recognizes and accepts. 

Article 4 – Price and payment


MAISON STANDARDS reserves the right to change prices at any time but the products will be charged based on the rights in effect at the time of confirmation of the Customers order.

Product prices are in euros including all taxes (including VAT at current rate), excluding the processing fee and shipping which are subject to a separate section at the time of the order, according to the characteristics of the order. These fees are made known to the Customer before the validation phase of the order.

We constantly verify that the indicated prices are correct, however we are unable to guarantee the complete absence of errors. If an error in the price of an article does appear, we will give you the possibility to reconfirm the purchase of the product at the correct price or to cancel the order.

If we are unable to contact you, the order will be considered cancelled. We are not obliged to sell a product at the incorrect price, even if the order summary has already been sent. Products remain the property of MAISON STANDARDS until full payment.  

The settlement order is made by credit card (Visa, MasterCard, American Express, other credit cards). The card is charged at the time of confirmation of the order.   The Customer recognizes expressly that the communication of its number of bank card at MAISON STANDARDS is worth authorization to debit  its account for the ordered products.

The data recorded and preserved by STANDARD HOUSE establish the proof of the order and all the past transactions.

The data recorded by RENTABILIWEB establish the proof of the financial transactions.


Article 5 – Delivery


The delivery times are indicated in working days.

Deliveries are made Monday to Saturday by Poste Colissimo and Chronopost services, depending on the option selected by the customer during the order validation.

Delivery is made to the delivery address indicated by the Customer. It must be the home address of the Customer, a person of their choice or a legal entity (the delivery company). No deliveries will be made in hotels or PO boxes.

Orders are shipped the same day if the order is placed before 2 pm or they will be shipped the next day.

In order to these deadlines are met, the Customer must ensure that he/she has provided accurate and complete information regarding the delivery address (for example: N° street, building, stairs, access codes , names and / or numbers intercom...).

Deadlines are indicative, they correspond to the average time for processing and delivery. MAISON STANDARDS is not responsible for delivery delays which are beyond its control.  

In the case of lengthy delivery or non-receipt of goods ordered, the customer may contact customer service by e-mail at contact@maisonstandards.com . An investigation will be opened with The Post office to locate your parcel. The duration of this investigation can vary from 3 weeks to 1 month, according to periods. If the parcel is found, it will be immediately forwarded to the address indicated in the order. If the parcel is lost by The Post, the products will be returned (subject to availability) or refunded. No refund or return of products will be done before completion of the investigation. Any reservations about the status of products (e.g. opened or damaged packages) must be notified immediately upon delivery to the carrier.


Article 6 – Exchanges, Refunds and returns

In application of article L.121-20 and following of the Consumer Code, the customer may request a refund or exchange within 15 days of receipt the order. Return of product is the Customer's responsibility and at his/her own risk. Product must be returned in its original packaging, in its original state, new, unworn, unwashed, with the voucher return printed on the site, in the "My Account" part at the following address:

Maison Standards

25 rue de Poitou - PARIS 3


The customer must also attach a copy of the invoice or any other element that identifies the command in question. After an initial exchange or a credit memo request, it is not possible to get a refund of your order.

The return shipping costs are the responsibility of MAISON STANDARDS if the product delivered is different from the product ordered or damaged. If there is a lack of compliance of these conditions by the Customer, including the conditions for return or exchange, MAISON STANDARDS can not make the reimbursement of products concerned.

Article 7 – Compliance


Photos are for illustrative purposes. The Customer is advised to refer to the description of each product to know the precise characteristics. If in doubt, or to obtain additional information, you can contact customer services by email.

MAISON STANDARD will reimburse the customer or exchange products of apparently defective, damaged or spoilt or which do not correspond to the order. In this case, the Customer must make a written statement of the situation in detail, and return (s) Product (s).  

In any event, the Customer has legal guarantees of compliance and hidden defects, in accordance with legal provisions:

Reminder of articles L.211-4, L.211-5 and L.211-12 of the Consumer Code, and sections 1641 and 1648, first paragraph, the Civil Code:

"Article L.211-4 of the Consumer Code:

The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also addresses the lack of conformity resulting from the packaging, installation instructions or installation when it was put to him by the contract or was carried out under its responsibility. "

"Article L.211-5 of the Consumer Code:

To comply with the contract, the product must:

1 ° Be suitable for the purpose usually associated with such a product and, where applicable:

- Match the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;

- The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted. "

"Article L.211-12:

Action resulting from lack of conformity within two years from delivery of the goods. "

"Article 1641 of the Civil Code:

The vendor is required to guarantee in respect of hidden defects of the thing sold which render it unfit for the purpose for which it was intended, or which so diminish this use, that the buyer  would not have acquired, or would have paid a lower price if he had known. "

"Article 1648 of the Civil Code, first paragraph:

The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. "  


Article 8 – Intellectual and Inductrial Property


All illustrations, images, characters, formats, graphics, and site characters are and remain the exclusive property of MAISON STANDARDS or holders of such rights which have granted an exploitation right to MAISON STANDARDS. Any reproduction, performance or use of such rights by a Customer shall constitute an offense giving rise to legal action.


Article 9 - Propriété Intellectuelle et Industrielle

Toutes les illustrations, images, caractères, modes de présentation, graphisme, caractères du Site sont et demeurent la propriété exclusive de MAISON STANDARDS ou des titulaires desdits droits ayant accordé un droit d'exploitation à MAISON STANDARDS. Toute reproduction, représentation ou utilisation des dits droits par un Client sera constitutif d'une faute donnant lieu à poursuites judiciaires.


Article 10 – Data Protection, Personal Data


The information and data concerning the Customer is strictly necessary for order management, implementation and monitoring of business relationships, as well as for internal statistical purposes.

The database formed has thus been declared by the CNIL (No. 1475943). This data can be sent to companies involved in these relationships (such as those responsible for the performance of services and controls) for their management, execution, processing and payment.

This data is also retained to pursue security objectives, identification of improvement and customization services.

The Customer has at any time the right to access, correct or oppose any personal data. This right is exercised by email.

The customer will at any time have the right to object free of charge for the future, on terms specified in each shipment.


Article 11 – Applicable Law, Litigation


The contract formed by acceptance of these Terms is subject to French law. The language of this contract is the French language.

In case of dispute, French courts will have jurisdiction.
In accordance with the clauses of the article L.122-1 of the Consumer Code, MAISON STANDARDS will have the right to refuse any order for legitimate reasoning, notably in the case of payment problems, problems relative to shipping, of abnormal orders or those placed in bad faith, and if the case should arise, request proof of identity.
In the case of the request of identity, the client will also be informed by e-mail and/or by telephone and will have the option to cancel their order.  In the case of no response to this type of request in 72 hours following the request by MAISON STANDARDS, MAISON STANDARDS reserves the right to cancel the order and reimburse any amounts received as such.”


Article 12 - Legal Information Required

The secrecy of correspondence is not guaranteed on the Internet, it is up to each Internet user to take all appropriate measures to protect its own data and / or software from contamination by viruses circulating on the Internet.  


Maison Standards SAS

12 Place de la Bastille -75011 PARIS 

Registered under number RCS 789 232 451  



27 Driveway Albert Sylvester, The Polygon Omega Building, 73000 Chambery

Registered under number RCS 495 272 536  

Privacy Policy

Accordance with the law n ° 78-17 of 6 January 1978 relating to data, files and freedoms, the website has been declared to the CNIL (Commission Nationale Informatique et Liberties) under the No. 1,536,015. All your account information is used only in the context of your business relationship with www.maisonstandards.com. This information is never shared with third parties or sold. Finally, your financial information is never in our possession. Transactions are handled entirely by RENTABILIWEB.